Support Services

Focus on mission critical objectives while elevating the output of your in-house talent acquisition team

Tential provides specialized class-based recruiting and outsourced support for customer service and IT environments. We deliver high-volume solutions on a contract or contract-to-perm basis or, working on your behalf, more targeted support sourcing and onboarding permanent teams.

Solutions based on strategic insights.

Tential spent a lot of time listening and really understanding what the company needed. They took our challenges very seriously. The integrity I experience with Tential tells me I have a partner, not just a service provider.”

— VP, Human Resources, Insurance Firm

Be prepared for anything with Tential Support Services

Our solutions proactively prepare you to resolve seasonal peaks, attrition management, and geographical expansion.  We’d love to connect and show off our strategy.

Rapid Hire

High-volume, class-based recruiting specifically for customer experience and shared services environments

Permanent Class-Based Hiring

Targeted direct hire recruiting support specializing in IT and customer experience positions

Never wonder, always know with an experienced RPO partner

Leverage our industry knowledge

Make your hiring investment go further by tapping into Tential’s deep understanding of the talent market. We build trust by communicating with clarity and transparency, as well as by helping you dramatically improve key hiring metrics and candidate quality. It’s RPO with a clear ROI.

150 hires in 90 days? Totally doable.

Keep your customer-facing operations running at peak capacity

Leverage our industry knowledge

Businesses can grow revenue by as much as 8% by improving the customer service experience.  Put your best face forward with outstanding service professionals sourced, screened, vetted, and onboarded through high-volume Rapid Hire RPO.

  • Contract talent to increase flexibility for seasonal spikes, new launches, special campaigns, and more
  • Contract-to-hire strategies as a vehicle to identify talent with the capacity and cultural fit to thrive

97% of clients make repeat purchases when customer service excels

Tackle urgent needs while transforming hiring processes

Tential’s project-based RPO Flex solutions empower your in-house recruiters to do what they do best: personally engage with high potential talent. We take burden off your team when they’re near or at capacity, improving candidate flow and delivering qualified IT and customer experience professionals for full-time roles.

  • Short-term, full cycle, or partial cycle recruiting support
  • Outcomes-driven accountability with clear KPIs and SLAs
  • Expertise in emerging and legacy technology skillsets

Ramping up talent acquisition and retention with RPO

When a national credit union services firm needed a rapid influx of contact center talent, their internal talent acquisition team couldn’t keep up. Tential came forward with an RPO Flex strategy that reduced internal burden and controlled high attrition rates.

150 hires in 90 days across 3 states