UX Copy Writer
Location: VIENNA, Virginia
Category: Product
Employment Type: Contract
Job ID: 15109
Date Added: 01/23/2023
· Drive a vision for instructional, educational and help based content across all products
· Write clear, concise user interface copy for products, including microcopy, instructional text and error messaging
· Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points
· Utilize storytelling and narrative skills to improve user experience in alignment with the Navy Federal brand’s tone and voice
· Collaborate with designers, analysts, researchers and product managers to define and drive user-centered experiences
· Influence writing strategy and anticipates internal/external business challenges
· Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact
· Coordinate the writing processes to improve project efficiency
· Ensure all user interface language follows Navy Federal’s conventions for punctuation, capitalization and grammar
· Identify opportunities to define and establish conventions for digital messaging
· Create and apply user experience models, such as journey maps or personas
· Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing text
· Remain knowledgeable and serve as advocate for content best practices within UX Design team
· Manage multiple projects under tight deadlines across a broad variety of product categories and audience
· Proactively identify language concerns and successfully addresses those issues to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives
· Assist teams through the Development Lifecycle for multiple projects within various phases; ensuring that the deliverables meet language expectations
· Identify opportunities to improve workflows and efficiency for developing language within products that meet business and member needs
· Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines
Perform active check-ins with UX and visual designers to ensure all materials are vetted through the technical writing team
· Participate in development, testing and implementation of UX design projects
· Analyze and document project requirements
· Maintain and monitor solution effectiveness – Advanced Expertise
· Remain abreast of emerging technologies and industry best practices and trends
· Perform other related duties as assigned
Qualifications
Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience
· Working experience outside the classroom in technical writing, UX writing, fact-checking, copywriting or content/creative strategy
· Advanced cross-group collaboration and persuasion skills
· Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
· Ability to lead, guide and mentor others
· Ability to articulate design concepts to a broad audience, including non-designers
· Advanced communication skills both verbal and visual
· Advanced detail and organizational skills · Ability to apply analytical, creative, visual, and critical thinking
· Advanced knowledge of effective writing and editing
· Experience of user centered design processes and best practices
· Working knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)
· Working knowledge of web, mobile and application design
· Working knowledge of best practices for web and mobile-based content, tools, and forms
· Desired – Master’s degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience
· Desired – Knowledge of financial services industry and products
· Desired – Human Factors Institute Certified Analyst
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