Tier 2 NOC Technician– Day Shift

Location: Annapolis, Maryland
Category: Technical Support and Services
Employment Type: Contract To Hire
Job ID: 15761
Date Added: 08/24/2023

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.

* Required field.
Our Fortune 500 Aerospace client is looking for a Tier 2 NOC Technician to support their team ON-SITE in Annapolis, MD. This person will work the day shift. This person is responsible for the incident management of customers within the Operational environment, diagnosing failures of systems and networks, and performing actions to resolve basic technical queries from customers and business units.

Note: Must be US Citizen to be considered.
Hours: M-F 7 AM-3:30 PM
This is a 24 x 7 x 365 Operation Center which requires working some weekends and holidays.
  • Ability to commute to client’s headquarters in Annapolis MD
  • Ability to work night shift (11 PM-7 AM)
  • AA/AS degree or other 2-year post-high school training with a minimum of 1-2 years of relevant experience or HS diploma/GED with 2 years of experience
  • Network+ Certification
  • Knowledge of TCP/IP networking protocols, computer hardware, and software interconnection and interfacing
  • Knowledge and understanding of ITIL/ITSM
  • Experience troubleshooting Cisco devices
  • Experience with HSRP/BGP routing protocols
  • Strong attention to detail
  • Strong customer service skills
  • Efficient in multitasking, including taking on multiple responsibilities, prioritizing, and delegating
Preferred Qualifications:
  • CCNA Certification
  • Knowledge of Remedy, Netcool, Office 365, ServiceNow
  • Monitor network management system and engage telecom providers to drive restoral efforts
  • Track incident details and keeps information updated in the incident management tool in a timely manner with accurate information
  • Solve systems and network problems/questions with limited scope and complexity
  • Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems
  • Identify resolutions of routine technical queries from customers and business units
  • Take guidance from other team embers or management to resolve less routine issues
  • Work with Senior Team members to resolve moderate to complex issues with critical customer services, and may take the lead role in resolving less complex issues
  • Use discretion to interpret and apply established processes. Errors could cause prolonged or wider-spread failures
  • Monitor and troubleshoot system performance
  • Troubleshoot, resolve, or escalate network issues
  • Understand deployment, configuration, and maintenance routines and develop tools to make the process more efficient
  • Participate in network solutions design and configurations
  • Analyze issues and provide customers with guidance to resolve problems
Other Details:
  • Candidate will be required to train on all 3 NOC positions: Transport, DataLink, Applications in the first 4-6 months
  • Positions will be trained one by one for a span of 3 weeks to 1.5 months
  • Transport: continuous monitoring from the core to the edge for all ARINC Global Network components, including all routers, switches, firewalls, circuits, etc.
  • DataLink: continuous monitoring of the ground station/radios and central processing systems that make air-to-ground datalink communications possible
  • Applications: continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages