Technology Communications & Engagement Specialist

Location: Austin, Texas
Category: Project Management
Employment Type: Contract
Job ID: 16165
Date Added: 01/24/2024

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One of our Premier clients is looking for a Technology Communications and Engagement specialist who will be responsible for creating technology communication strategies and managing and delivering key communications to our global user base for various technology initiatives and campaigns. This position will develop technology-related communications and marketing materials using multiple platforms including email, Slack, ServiceNow, etc. for different audiences across the company. The individual in this role will also develop relationships within the business and with key stakeholders groups to increase technology engagement and outreach.

Key Areas of Responsibility

  • Design communication plans tailored to specific needs of technology rollouts or campaigns.
  • Write and deliver end user communications for technology related initiatives.
  • Develop technology communications for leadership to distribute to various audiences.
  • Seek and suggest new communication tools and strategies to enhance delivery and experience.
  • Assist in the development of marketing for our products related to project rollouts and initiatives.
  • Develop relationships within the business and key stakeholder groups to assess their feedback regarding technology communications.
  • Work closely with Corporate Communications, HR, InfoSec, and other teams to align with communications.
  • Engage with technology teams to find and develop opportunities for outreach.

User Adoption and Support:
  • Work closely with the Engagement team to understand customer needs and challenges related to our products.
  • Create end user surveys and analyze results to assist with outreach strategies.
  • Develop and implement strategies to increase product adoption.
  • Assist with engagement support to our users, addressing questions and concerns.

Training & Engagement:
  • Develop training materials and conduct training sessions for global users, both in-person and remotely.
  • Work with subject matter experts to create training materials, documentation, manuals, and online resources to support training and knowledge sharing.
  • Work closely with the training team to unify training offerings.
  • Product training sessions for global users, both in-person and remotely.