Sr ServiceNow Developer/Architect
Location: Vienna, Virginia - Remote
Category: Software Engineering
Employment Type: Contract
Job ID: 15806
Date Added: 09/13/2023
RESPONSIBILITIES:
• Responsible for the technical specification and implementation of ServiceNow products
• Provide expertise on technical questions related to development of ServiceNow functions
• Develops the technical solutions, work with developers to implements them and performs the component integration tests
• Work with development team and ServiceNow to provide support and implement technical solutions to resolve issues
• Coordinate with Project Manager to plan roadmaps, sprints and releases
• Provide demos to customers for developed solutions and obtain feedback to improve products
• Work with QA and testing teams to coordinate UAT and Smoke testing
• Coordinate system upgrades to latest version of ServiceNow
AREAS OF SUPPORT:
Primary areas of support include:
• NOW Core Platform – Security, CMDB, Discovery
• ITSM – Service Portal, Request Fulfillment (Catalog) Incident, Request, Knowledge, Change & Asset Management, Virtual Agents, On Call Scheduling
• ITBM – Project Portfolio Management, Idea, Demand, Agile Development & Test Management
• ITOM – Discovery, Service Mapping, Event Management, Cloud Management
• SAM – Software Asset Management
• HAM – Hardware Asset Management
• Sec Ops – Security Operations
• Performance Analytics
• GRC – Governance, Risk and Control
PREFERRED SKILLS/EXPERIENCE:
• Ideal candidate must be self-motivated team player with a proven track record implementing and maintaining ServiceNow solutions
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• Experience with Agile Development methodology
• B.S. degree in Information Technology, MIS or equivalent preferred
• ServiceNow Certified System Administrator
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with relational databases (e.g. MySQL, Oracle)
• Customizing ServiceNow UI
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