Sr. Customer Service Representative

Location: Vienna, VA - Remote
Category: Call Center
Employment Type: Contract
Job ID: 16411
Date Added: 03/29/2024

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Our client, a leading Banking & Financial Services company, is looking for a Sr. Customer Service Representative to join their Presidents Office (REMOTE!). 

Location: Remote (must reside within the continental United States)
Duration: 6 month contract with potential for extension.
Pay:  Hourly rate. Potentially Negotiable- $20-$25.hr. dependent on experience. 

**Schedule:** Alternating Schedules- 7:45am EST-4:45pm EST and 9a EST-6p EST Monday-Friday


Description:

The Sr. Customer Service Representative (CSR) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas. The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.

Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.


Required Skills:

The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
  • Must be a US Citizen, GC Holder, or GC EAD to be considered.
  • Must be able to work the listed alternating schedule listed. 
  • Strong critical-thinking and problem solving skills
  • Ability to multi-task
  • Adaptable to change through regular feedback
  • Self-motivated, people oriented team player
  • Capacity to tactfully handle customer concerns
  • Excellent verbal, written, and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills and ability to navigate multiple software systems
  • Minimum of one year Customer Service experience

Desired Skills:
  • 1-3 years’ experience working in a Contact Center environment
  • Banking Experience
  • Proficient in Microsoft Word, Excel and Outlook


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