Order Fulfillment Specialist

Location: Farmington Hills , Michigan
Category: Product
Employment Type: Contract To Hire
Job ID: 14949
Date Added: 11/21/2022

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Farmington Hills, MI 48334


Title: Order Fulfillment Specialist

Principle Duties and Responsibilities:

· Work closely with assigned suppliers to ensure a smooth and efficient order fulfilment process by identifying root cause issue of recurrent late orders, invoices or unconfirmed purchase orders.

· Identify and work to resolve any systemic supplier issues. If the issue requires escalation to a different party, a comprehensive overview of the issue must be communicated either via written email or via the Inquiry tool within Epic.

· Provide detailed training and instruction to assigned suppliers on how to most efficiently work with company and our customers. Including, but not limited to, use of Epic, daily action notifications, the importance of accurate ships within days, how to eliminate unconfirmed and late orders, how to communicate exceptions, etc. This includes organizing participants, sending meeting notices and facilitating a shared screen presentation with participants.

· Support the various work streams. Tasks include:

o Entry of verifiable tracking information into Epic.

o Entry and documentation of all purchase order confirmation responses received via email within 24 hours of receipt.

o Documentation of any identified purchase order discrepancies via Inquiry tool.

o Answering incoming customer and supplier phone calls.

o Credit card order follow up.

· Work closely with category management and business units to ensure any supplier or customer issues are addressed in a timely manner.

· Responsible for conforming to procedures and guidelines as outlined in the Employee Handbook.

· Responsible for promoting an atmosphere of non-discrimination. The company is an equal opportunity employer.

· Responsible to maintain and support company standards and requirements as specified in the Quality Management System.

Knowledge, Skills and Abilities:

· Excellent verbal and written communication skills.

· Strong computer skills including Microsoft Office software applications.

· Ability to diffuse difficult situations calmly with minimal management intervention.

· Ability to listen and display empathy for the customer’s situation ensuring a positive interaction with the customer and internal departments.

· Ability to balance the need to proactively and assertively manage responsibilities with the supply base while reacting to customer support requests.

· Well organized and able to handle multiple tasks calmly and accurately.

· Confident in applying knowledge to problem solve with minimal support.

· Assertive in the pursuit to master new tools and processes.

· Perform all departmental transactional processes to meet or exceed established guidelines.