Member Support Representative – Remote

Location: Remote - Remote
Category: Call Center
Employment Type: Contract To Hire
Job ID: 16725
Date Added: 06/27/2024

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Company Benefits for Member Support Representative:

  • Long-term opportunity with a chance of being hired as a permanent employee
  • 100% Remote
  • Incredible company culture with great opportunities
  • Paid training and ability to gain experience in a corporate environment.
  • Non-sales

Member Support Representative Requirements:

  • You have a minimum of 3 years of experience in customer service 
  • You are motivated to learn and are receptive to feedback
  • You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
  • You can work in a fast-paced environment where multitasking and organization skills are required
  • You pay attention to detail and have strong problem solving and decision-making skills
  • You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
  • You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
  • You have strong interpersonal, and communication skills
  • You are sound, balanced, and have timely decision-making skills

Member Support Representative Job Description:

Our Client, a Financial Services Company, is looking for several individuals who are looking for an entry-level opportunity to gain experience in a corporate environment as a Customer Service Representative. This is an excellent opportunity to work in a large corporate organization and learn their corporate culture and service lines through an extensive paid training program.

As a Member Support Representative, you will be responsible for:

  • Receiving 40-50 inbound calls per day and function as the primary contact for our clients’ members and be responsible for answering customer inquiries and identifying solutions to any problems.
  • Explaining disability benefit coverage, benefit extensions, answering open enrollment questions, clarifying income tax questions, documenting, and researching claims from beginning to end.
  • Effectively listening to members and determining the best course of action. Most calls are resolved through well documented processes.
  • Empathetically assist the member through the claims process.
  • Offer excellent customer service by providing complete and accurate information to clients in a multi-tasking, high-pressure environment that requires attention to detail.