Learner Experience Tier 2
Location: Tampa, FL - Remote
Category: Learning & Development
Employment Type: Contract
Job ID: 15755
Date Added: 08/23/2023
The L&D Learner Experience team ensures the successful delivery of learning programs/events by providing outstanding client service and teaming effectively across various functional groups. Supports the planning, logistics, delivery, registration, learning management system updates, reporting and may include instructor sourcing and live session operational support.
Requirements:
At least 1 year of experience
– Strong Excel/Google sheets skills (i.e. pivots, reporting, etc.)
– Learning Management System (LMS) or comparable system knowledge, Cvent or Cornerstone system experience,
– Project management/managing multiple priorities, writing skills (clear concise emails, announcement writing, etc.)
– Onsite or Virtual event delivery experience
Knowledge Preferred:
-Leveraging technology to support on demand and live, instructor-led training;
-Learning Management System (LMS) functionality to enhance the learner experience
-Establishing effective networks and supervise onsite resources to accomplish implementation of L&D program;
-Operational expertise in implementation of large scale events, process and logistics planning, onsite event set up
-AGILE and Waterfall project management methodology
-General course design experience
Skills Preferred
-Experience managing event logistics, e.g. registration, A/V production, learner relations;
-Maintaining project economics while maintaining flexibility for unanticipated issues;
-Leveraging basic-level project management skills to plan, support, and manage the implementation of programs nationally, within a market, and/or in a virtual environment;
-Managing multiple priorities and proactively troubleshooting and problem solving on a real-time basis, escalating as appropriate;
-Learning to use databases and other tools to manage the scheduling and delivery of courses;
-Leveraging presentation and communication skills to effectively work with clients and other team members;
-Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience.
-Experience leading registration work streams and using Learning Management Systems
-Developing communications for program participants, actively using accurate formats and modern technology
Core Skill Set and Background Requirements:
- Client service mindset
- Ability to manage multiple priorities
- Strong presence and communication skills
- Self sufficient with strong initiative and willingness to learn
- Strong knowledge of Microsoft applications, Google platforms, and cloud based tools
- Experience in a professional services firm or equivalent
- Strong attention to detail
- Preferred experience relevant to specific role
- Bachelor degree or equivalent experience preferred
Other details
- Needs to manage being on multiple projects simultaneously
- 100% Remote – open to any US Location listed below ONLY
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