Lead Infrastructure Engineer

Location: Washington, District Of Columbia - Remote
Category: Network & Systems
Employment Type: Contract
Job ID: 16724
Date Added: 07/01/2024

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Information Technology Overview

The Client Platform Services (CPS) team provides high quality technical guidance and support for our client. The team focuses on excellent customer service while delivering server systems support, administration, and maintenance. Through these means CPS aims to advance the mission and vision of our client.

Position Summary                                               

The incumbent in this position, as a member of the Windows Platform Services (WPS) team, is responsible for Windows server administration that supports daily operations of the data centers.  The incumbent reports to the WPS Team Manager and works under his/her managerial direction. The incumbent performs expert server administration and maintenance tasks and provides application related server support. Incumbent is a recognized technical resource for the Systems Administration Team for Windows Server, Active Directory administration and M365. As a member of WPS, the Lead Infrastructure Engineer will be an authoritative source with expert knowledge of Windows Server, VMWare, PowerShell scripting, server monitoring and security requirements such as operating system patching and a working knowledge of the AWS Cloud. This position may lead projects and is expected to have excellent communication and support skills to facilitate partnerships with peers and customers. The Lead Infrastructure Engineer must be willing and able to participate in after-hours on-call duties.

Work Design

Works under managerial direction on goals and objectives that have a significant impact on the organization.  Leads highly visible projects and activities. Trains and mentors WPS personnel.  High levels of interaction with other technical teams and management during all phases of projects impacting the server infrastructure or service delivered by this infrastructure.  Regularly provides performance reports and status. Assure that day-to-day operations are reliable and efficient. Provide excellent customer support. Recommend solutions to a variety of problems.  

Position requires strategic and creative thinking skills to provide input to goals. Ability to determine how to adapt or introduce new technologies to achieve long term goals.

Position Accountabilities
  • Provide expert Windows Server administration and maintenance to ensure optimal performance of server hardware and operating system.
  • Administer Active Directory domain structure
  • Administer IIS web servers and coordinate with business users to schedule maintenance
  • Administer Exchange Environment
  • Responsible for troubleshooting server errors and identifying root cause and performing server patch maintenance
  • Leads projects as assigned by Manager.
  • Assists team members in the completion of major project tasks.
  • Participate in project planning meetings and takes a lead role in reviewing technical requirements and leading testing activities.
  • Participates in the mentorship of staff members.
  • Exhibits strong verbal and written communication skills, proactively communicating with customers and framing technical issues so that they can be readily understood.
  • Responsible for server troubleshooting.  This includes the installation, configuration and troubleshooting of systems.
  • Independently utilizes resources (knowledgebases, online resources, etc) to research solutions for difficult problems.
  • Works with outside vendors to maintain and repair systems & equipment in a timely manner.
  • Follows Standard Operating Procedures and utilizes established support tools.
  • Maintain current awareness of standard Washington operations systems and actively research new technology.
  • Working knowledge of AWS Cloud solutions.
  • On-call duties and extended work hours required.
Education/Experience/Technological Knowledge
  • College degree or equivalent experience.
  • MCSA or MCSE certifications are preferred. 
  • Exchange 2016/Online, M365, Server 2012/R2/2016/2019, Dell Hardware Platforms, SQL Clustering and VMware.
  • Server High Availability experience is a plus. 
  • 3-5 years of related senior level experience in server administration and technical problem solving. 
  • Ansible, AWS Cloud, and Container experience a plus. 
  • Experience in server preparation, installation, operation, integration, and monitoring. 
  • A state-of-the-art awareness in the areas of server operating systems, email communications, web technologies, software, hardware, system performance measurement, configuration analysis and computer security.
  • Excellent written, oral communication and organizational skills.
  • College degree (relevant field) or equivalent experience; usually has an advanced degree (relevant field) or equivalent experience.
  • 7+ years of related experience.