Delivery Lead

Location: Annapolis, Maryland - Remote
Category: Project Management
Employment Type: Permanent
Job ID: 14603
Date Added: 11/02/2022

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Job Overview

Trusted advisor and strategic partner that is designed to work with the Clients’ senior management to identify opportunities and enhance operations, including identifying cost-effective ways of performing services through technology and automation initiatives leading to effective management decision support. Responsible for establishing supportive long-term relationships with business units to understand their business needs and fully leverage technology solutions. Demonstrate strong leadership and teamwork skills, excellent communication, and software development skills.

The main tasks of a Delivery Lead, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

Core Competencies

  • Customer Commitment – Proactively seeks to understand the needs of the customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity – Demonstrates and promotes fair, honest, professional, and ethical behaviors that establishes trust throughout the organization and with the Clients we serve.
  • Organizational Excellence – Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork – Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
  • Rapport Building – Maintaining amicable professional relationships with the clients, key stake holders, build a good rapport between the clients and the company. The rapport and relationship building are not just restricted to the above-mentioned people, but one must do it with various other people with the perspective of increasing the client base.
  • Business Growth – Ensuring growth in business and profit percentage of the company.
  • Identify Opportunities and Threat – Analyzing opportunities and threats for the organization, i.e., detect opportunities for growth in sales or project expansion, etc. Similarly, identify possible threats and work towards avoiding them.

In addition, Delivery Lead may perform technical tasks, such as troubleshooting technical issues and may perform administrative tasks, such as managing team performance and checking the quality of work.

Delivery Lead Responsibilities:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Job Specifications

  • Critical Thinking – High degree of analytical ability and inductive thinking required to solve complex technology problems.
  • Decision Making – Independent judgment required to recommend departmental/County objectives, evaluate new approaches to problem solving, and assess changing conditions.
  • Communications – Ability to effectively communicate and produce clear precise well-designed communications products in multiple visual formats.
  • Strategic Planning – Able to establish/implement project management processes ensuring projects are completed on time within budget and meet customer expectations.
  • Leadership – Ability to lead the activities of technical staff people and groups. Experience communicating and working with Senior Leadership Teams.
  • Managerial/Operational Skills – Responsible for supervising multiple functions with full accountability for effective operation and results.
  • Analytical Ability – Ability to make strong analytic decisions and effectively prioritize/execute tasks in a high-pressure environment.
  • Managing Complexity – Manage complex processes and problems. Ability to provide solutions and resolve complicated issues.

Delivery Lead Requirements:

  • A Bachelor's degree in an IT-related field.
  • Strong understanding of the SDLC.
  • Agile knowledge (SCRUM certification a plus)
  • Experience in customer service, leadership, and logistics.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.
  • Able to support sales team to identify and close deals.
  • 5+  years’ experience.