Customer Service Representative

Location: Malvern, Pennsylvania
Salary: $22
Category: Call Center
Employment Type: Project-Contract
Job ID: 16496
Date Added: 04/26/2024

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Customer Service Representative Requirements

  • Minimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred)
  • You crave transactional based work where you can check “to-dos” off your checklist
  • You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
  • You can work in a fast-paced environment where multitasking and organization skills are required
  • You pay attention to detail and have strong problem solving and decision-making skills
  • You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
  • You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
  • You have strong interpersonal, and communication skills
  • You have an interest in working with a hybrid model both on site and remote.
Company Benefits
  • Long-term opportunity with a great chance of being hired permanently
  • Incredible company culture with great growth opportunities
  • Non-sales
Customer Service Representative Job Description
Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:  
  • Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.
  • Document records of customer interactions, transactions, and inquiries.
  • Provide resolution to any complaints and escalate, as necessary.
  • Refer unresolved customer issues to designated departments for further investigation.
  • Enter new customers in multiple software systems using submitted account paperwork.
  • Enter consumer refunds in a timely and accurate fashion.
  • Enter and track customer hardware service requests (RMA’s).

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