Customer Service Representative

Location: Phoenix , Arizona
Salary: $45,000
Category: Call Center
Employment Type: Contract To Hire
Job ID: 16216
Date Added: 02/11/2024

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Company Benefits

  • Long-term opportunity with a great chance of being hired permanently
  • Incredible company culture with great growth opportunities
  • Voted a top 10 company to work for in Arizona
  • Non-sales

Customer Service Representative Requirements

  • Minimum of 3 years of experience in customer service in a high volume, fast-paced environment (preferred)
  • Detail Oriented, Team Player, Effective Communicator
  • You are interested in a fast-growing and innovative insurance carrier that specializes in the high-net-worth market
  • Associates or Bachelors preferred

Customer Service Representative Job Description
Our client, a leading High Net Worth Insurance company, is seeking several individuals to join their team as Broker Services Associates. The Broker Services team is a non-sales team that strives to deliver exceptional service to independent broker partners and Underwriters while setting the standard of service excellence & exceptional individual performance for the team. The work is high-volume, but wide-ranging from assisting the brokers produce compelling quotes, to evaluating and executing on endorsements.

As a Customer Service Representative, you will be responsible for:

  • Delivering unparalleled service that fuels our clients growth
  • Building relationships both internally and with our clients broker partners that will enhance their ability to provide an efficient service experience for members and brokers
  • Partner with the underwriting team and other teams across the organization
  • Reviewing requests for quotes that come through our clients platform via Salesforce
  • Follow up with Brokers for additional information and providing excellent service to the Broker partners
  • Take request for quotes, review all the information, and enter all appropriate info into the quoting system
  • Enter all client data and quotes into the internal database
  • Producing compelling quotes through a variety of channels and promote the company differentiator to drive member acquisition
  • High attention to detail is key and providing excellent levels of service to their brokers is necessary
  • Leveraging the experience and expertise of our client to manage the full-cycle endorsement process quickly and accurately
  • Communicate with Brokers via email daily
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