Customer Service Representative

Location: Winchester, Virginia
Category: Call Center
Employment Type: Contract To Hire
Job ID: 15745
Date Added: 09/02/2023

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Customer Service Representative


  • Incredible company culture with great growth opportunities

  • Forbes® America's Best Employers 

  • Newsweek Top 100 Most Loved Workplaces 

  • Fortune?Best Workplaces for Women 

  • Fortune?100 Best Companies to Work For® 

  • Computerworld® Best Places to Work in IT 

  • Non-sales position

  • Long-term opportunity with a great chance of being hired permanently.

This career is for you if:

  • You have a passion for customer service, and are happy to be on the phone

  • You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks

  • You have great listening & communication skills through both phone and email

  • You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility

  • You take a sense of pride in and accountability for your work  

  • You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm

About the role:
Our client, one of the largest Credit Unions, is seeking several individuals to join their team as Member Services Representatives. This position is located in Winchester, Virginia and will require candidates to be located locally to train on site and work in a hybrid model after training.  This position is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channel including phone, chat, and email.  The hourly pay rate is $19.50 per hour with the opportunity for over-time.

What you will do:

  • Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center

  • Connect members with applications and products to meet their financial needs

  • Educate current and prospective members about our clients’ products and services 

  • Perform account transactions and adjustments as needed for members.

  • Provide information regarding the our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.

  • Contribute to a positive work environment through a strong sense of professionalism and teamwork