Customer Care Representative

Location: Malvern, Pennsylvania
Category: Call Center
Employment Type: Project-Contract
Job ID: 15820
Date Added: 09/15/2023

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Customer Service Representative Requirements

  • 30MPBS download speed – ability to work remotely and on-site in Malvern, PA.
  • Ability to take back-to-back calls and work with customers
  • Quiet environment to handle calls, no breaks, or distractions.
  • Ability to work on multiple screens
  • Has ran multiple programs at a time while speaking on the phone.
  • Technology interest or experience troubleshooting hardware or software. 
  • Independent problem solving and customer resolution skills.

Company Benefits
  • Long-term opportunity with a great chance of being hired permanently
  • Incredible company culture with great growth opportunities
  • Non-sales – Teir 2 role and a foot-in-the door to the IT industry.

Customer Service Representative Job Description
Our client is seeking individuals to join their Hardware team as a Customer Care Associate, you will be responsible for handling customer service and support calls as well as data entry. You can expect the following day to day responsibilities:
  • Averaging 60 inbound calls per day, back-to-back
  • Answer customer service phone calls and emails and be able to discern the problem and either resolve the issue or escalate the call to the next level.
  • Troubleshooting hardware and software in Cantaloupe Devices. 80% of calls will come from Businesses or owners of the machines
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
  • Refer unresolved customer issues to designated departments for further investigation.
  • Enter new customers in multiple software systems using submitted account paperwork.
  • Enter consumer refunds in a timely and accurate fashion.
  • Enter and track customer hardware service requests


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