Cloud Engineer
Location: Bethesda, Maryland
Category: Infrastructure
Employment Type: Contract
Job ID: 15436
Date Added: 05/05/2023
CORE WORK ACTIVITIES
- Provides technical leadership, oversight, governance and direction for services related to solution delivery
- Provides technical expertise to project team for successful project and change implementations
- Determines customer requirements and works with sourced resources to develop solutions to meet them
- Leads analysis of current environment for deficiencies and provides solutions
- Provides input into lifecycle, improvement, and standardization strategies
- Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability and SLA management
- Utilize capacity data to model future state planning with overall strategy and goals
- Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
- Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
- Trains and/or mentors other team members, and peers as appropriate
- Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
- Identifies best in class software and hardware products to meet the needs of a world class development team
- Develop implementation plans, test plans, and timelines for projects and tasks
Delivering Technology
- Provides oversight, management and maintenance of technology products and service alternatives that improve cloud environment
- Works in a concerted effort with operational, application development and engineering teams to resolve complex issues
- Works closely with department leadership and service providers to support alignment of plans with solution delivery
- Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
- Develops internal SOPs, processes and training to ensure Infrastructure team members have the needed skills, and tools to support the production environments and deliver on project commitments
- Develops and maintains Runbooks and Knowledge Base articles and offers guidance and training to Operations Center personnel
- Management of daily infrastructure operations to ensure availability SLA is met for cloud services
- Provides input into infrastructure lifecycle, improvement and standardization strategies
- Quantitative and qualitative analyses for operational availability to promote a zero-defect environment
- Leads/assists operational teams in infrastructure system updates & upgrades
- Provides on-going maintenance including updates and patches to cloud infrastructure
- Provides consultation for routine and complex systems development
- Responsible for the establishment and continuous development of monitoring and alerting for all production environments
- Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
- Coordinates with project managers and application engineers for deployment and production support activities
- Facilitates achievement of expected deliverables and obligations of Services Providers
Service Provider Management
- Ensures proper coordination with appropriate IT and vendor relations teams
- Manages Service Providers with a focus on continuous service improvement and service evolution
- Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
- Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards
#DICE
