Client Success Lead

Location: Winchester, Virginia
Salary: $55,000
Category: Operations
Employment Type: Permanent
Job ID: 16359
Date Added: 03/15/2024

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Client Success Lead

Who we are:

At Tential, we specialize in Strategy, Technology, and Business Operations Transformation, and are driven by a focus on excellence. Our mission and vision guide everything we do, dedicated to both client and team member success. Join us in unleashing the power of Tential together!
The Opportunity:

We’re seeking a Client Success Lead to ensure top-tier service delivery and client satisfaction. In this crucial role, you’ll be the onsite liaison, fully immersed in our client’s environment. Your presence ensures seamless communication and fosters trust for effective collaboration and successful outcomes. This opportunity offers a unique chance to make a tangible impact, representing our team with professionalism and dedication while delivering unparalleled service to our clients.
What you will be doing:
  • Establish and develop hiring manager relationships within the current program as well as expand the program through forging new relationships with stake holders.
  • Partner with HR On-Boarding Team to coordinate and schedule badge appointments for new hires.
  • Resolve the day-to-day issues that arise among the contractor population, within the program. Report issues to respective Supervisors for resolution and/or escalate as needed.
  • Achieve required first day KPI through ensuring all trainees arrive for the first day of training.
  • Achieve consultant retention metric by supporting our clients’ supervisors through conducting coaching and counseling sessions with the contractor population as well as terminating contracts.
  • Conduct bi-weekly meetings with Supervisors to review performance of Tential employees.
  • Act as the point of contact for Human Resource related issues which could include ADA requests and managing attendance situations.
  • Provide reporting for delivery leadership (and/or) for client programs.

About You:
As a Client Success Lead, you’re not just a problem solver – you’re a relationship builder.  
From the perspective of the employee, you provide support and guidance to help them succeed in their roles. From the client perspective, you’re a trusted partner, ensuring their needs are met with efficiency and excellence. For our team, you’re considered the primary point of contact, ensuring that you represent the team with integrity, professionalism, and dedication at all times.
To excel in this role, you will have strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. You’re prepared to tackle challenges head-on and leverage your experience to facilitate seamless collaboration between clients, employees, and your internal team.

The Benefits:
We believe in recognizing your hard work with competitive compensation packages.
Your health matters to us. Enjoy access to comprehensive medical, dental, and vision insurance plans.
We value your commitment to the team and invest in your future with generous paid time off, retirement plans, and educational incentives to support your professional growth.

#ComeBuildWithUs – Apply now.