Associate Member Advocate

Location: Phoenix, Arizona
Salary: $53,000
Category: Claims
Employment Type: Permanent
Job ID: 16250
Date Added: 02/12/2024

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  • Incredible work culture, top 30 in Fortune’s best workplaces for 2022.
  • 401k, medical, dental and vision
  • Student loan debt repayment (up to $100/month)
  • Retirement plan (75% match),
  • Tuition reimbursement
  • Flexible PTO.

This career is for you if:
  • You have a passion for customer service, and are happy to be on the phone
  • You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks
  • You have great listening & communication skills through both phone and email
  • You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
  • You take a sense of pride in and accountability for your work  
  • You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm
  • Bachelor's Degree is preferred, but not required

About the role.
The Associate Member Advocate position is the entry point into a fulfilling career in insurance. The role is focused on serving our membership when they need us most by handling phone-based first notice of loss when someone experiences a claim. Our client is dedicated to providing exceptional customer service in a fast-paced environment, and this role is accountable for responsiveness, accuracy, and an excellent experience in each interaction.
Associate Member Advocates take part in a comprehensive four-week paid onboarding program at the start of this full-time role.  This team-oriented program provides a strong foundation in our client’s business, claims knowledge, and service skills.  As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License). This role is the first step in your progression through the Member Advocate career path.
This role begins with a $53K starting salary and is overtime eligible. In less than six months after your start date, you will be considered for your first promotion which includes a salary increase to $55.5K, bonus eligibility, and increased responsibility when helping our members through a seamless claim’s lifecycle.
What you’ll do.
  • Handle first notice of loss for claims; the majority of your day will be spent taking phone calls from our members
  • Contribute to a positive work environment through a strong sense of professionalism and teamwork
  • Deliver exceptional customer service during first notice of loss, proactive member outreach, and handling of service requests; focusing on empathetic service, active listening, and building trust
  • Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
  • Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us
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