Application Support Engineer – Admin/Security

Location: Pensacola, Virginia - Remote
Category: Technical Support and Services
Employment Type: Contract
Job ID: 15420
Date Added: 05/03/2023

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REMOTE Application Support Engineer Requirements:
  • Must have working knowledge of engineering discipline.
  • Must have advanced communication and presentation software skills.
  • Must have advanced research, analytical, and problem-solving skills.
  • Must have advanced word processing and spreadsheet software skills.
  • Must have effective organizational, planning and time management skills.
  • Must have effective skill exercising initiative and using good judgment to make sound decisions.
  • Must have effective skill guiding and training less experienced staff.
  • Must have effective collaboration skills with other distributed support groups.
  • Bachelor’s Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience.
REMOTE Application Support Engineer Responsibilities:
This position will be part of our clients Admin/Security System Support team responsible for the systems used by the various business teams with the following responsibilities:
  • Full life-cycle project management
  • Risk, Issue and Change management.
  • Scope of responsibility – work to understand and maintain assigned applications. Enhance the service by increased monitoring to ensure best performance for our business partners.
  • Apply engineering principles to the design and enhancement of new and existing systems.
  • Document new system components or modifications to existing components.
  • Ensure the security and integrity of system and product solutions by adhering to Navy Federal, industry engineering, and Information Security compliance standards and practices.
  • Perform and communicate engineering tasks and assignments in support of business.
  • Perform engineering technology research, procurement, deployment, and configuration for new and modified systems.
  • Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions.
  • Translate business needs into workable technology solutions that meet the needs of internal customers.
  • Lead complex or high severity troubleshooting and incident problem resolutions by collaborating with multiple other teams.
  • Experience with server-based application support and maintenance requirements, (Physical and Virtual server environments) such as vulnerability patching, access control, major/minor version upgrades and controlled change window cycles.
  • Experience with Security or Infrastructure control applications such as AMAG, Trane Tracer, ALC WebCrtl, Entre.
  • Experience with SQL, Toad, Splunk, and Alert/Event monitoring a plus.
  • Prod Support primary skills and Windows and AIX server platforms are a plus, ability to read and understand event/application logs to diagnose and further troubleshooting efforts.
REMOTE Application Support Engineer Additional Information:
  • This role is 100% remote.

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