5 Customer Service Trends Defining the Next Normal

5 Customer Service Trends Defining the Next Normal

The pandemic upended almost every aspect of life, but out of initial chaos came adaptation. At its start, the pandemic sent many home from work, leading to remote, work-from-home operating models. Shuttered schools shifted learning from classrooms to kitchens. Parents took on a highly active, hands-on role in their children’s education. Extended lockdowns led to…